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Management

Effective Executive


July '11
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Convert Past Successes into Future Greater Successes
Promise and Potential of Strategic Sourcing 
Coping with Turbulent Times and Tough Economic Conditions 
What Can Hedgehogs Teach Us About Strategy 
The Moral of the Moment 

Whistleblowing

Leadership Lessons from the Edge  
Creating a Strategy to Build a Super Yacht Service Industry Centre
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Convert Past Successes into Future Greater Successes

-- Dan Coughlin

In 1989, I was the head soccer coach at DePaul University. It was a remarkably good learning experience even though my salary came out to exactly $11.51 per day ($4200 divided by 365 days) for recruiting, scheduling, coaching, driving the team bus, and countless one-on-one meetings with the players. In truth, I would have paid DePaul for the opportunity. I was 27 years old and it was my fifth and final year as a college coach.

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Promise and Potential of Strategic Sourcing

--Ram Narasimhan

Not every company on the planet has had poor results through the recession. Some have continued to achieve remarkable results and deliver incredible performances. The challenge for leaders of every long-term successful company is to continually remind the employees and suppliers of what got them there.

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Coping with Turbulent Times and Tough Economic Conditions

-- Colin coulson-Thomas

In recent years the rate of economic growth has varied in different parts of the world. Some countries have experienced a slowdown and others a recession. Many corporate organizations and individual citizens have faced severe pressures, while banking systems and particular countries have had to seek external “bail out” support. Pain first experienced in the private sector can be later felt in the public sector as Governments take action to cut spending and reduce borrowing.

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What Can Hedgehogs Teach Us About Strategy

-- David Burkus

The very word strategy offers up connotations of planning and images of executives in suits and ties sitting around a large table at an off-site meeting facility and laying down quarterly objectives. These executives pour over data regarding what products are profitable and unprofitable. They then examine estimates about what opportunities the future of the market holds for their current and future products. Finally, they emerge from their off-site cave with a step-by-step guide for the rest of the hierarchy to implement. While this scene is played out in organizations across all industries, it may not be the best way to develop a strategy. The key to developing a real, viable strategy may not be to craft a simple strategic plan, but to learn how to think strategically. To begin, leaders must learn how to think like a hedgehog.

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The Moral of the Moment

-- Rob L Jolles

In my last article I wrote about, “The Turbulent World Effect” and the challenges of strategy making in a turbulent world. The ultimate effect this has on people is to create worry, so let’s tackle the concept of worry this month. What if I told you, I had a way to reduce worry in a turbulent world? It involves a process I call, “Positive Thinking – Positive Habits – Positive Results.” Let’s put this model to the test, and see if we cannot only address the concept of worry, but what we can do about it.

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Whistleblowing

-- Matthias Kleinhempel

The term “whistleblowing” comes from England, where policemen, as in many other countries around the world, used to “blow the whistle” when they spotted an illegal activity, calling the attention of both other policemen and passers-by. This English word is widely used to refer to misconduct reports both in corporate and public organizations. Whistleblowing carries “the voice of conscience”1 – a new name for an old practice.2 The term was used for the first time in the US in 1963, when Otto Otopeka, a public servant, revealed classified documents to the Chief Counsel of the US Senate’s Subcommittee on Homeland Security and was subsequently fired for inappropriate conduct.3 Whistleblowing is usually defined as the disclosure of information that a current or former organization member reasonably believes is evidence of illegal, immoral or illegitimate practices carried out by other organization members to other people and/or organizations that may be able to effect action.

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Leadership Lessons from the Edge

-- Richard Cross and Floyd Woodrow

Whatever maps are used leaders who can cope with this seismic shift are required. Successfully navigating through today’s challenges requires a different type of leader who experiences and lives in the world in very different ways to those of the past. That much is certain.These are not those who made their careers exploiting hierarchies, ‘metric mayhem’ or perfecting orthodox follow the money, ‘numbers-oriented’ corporate behavior. For Bob Johansen, Distinguished Fellow at the Institute for the Future, the type of strategy that works is to be very clear about where you’re going, but very flexible in how you get there. In this environment, he maintains, the best leaders are characterized by vision, understanding, clarity, and agility.Whilst this might be partially correct, there is far more to what is termed here elite leadership talent in a turbulent environment.

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Creating a Strategy to Build a Super Yacht Service Industry Centre

-- Stephanie Jones

The Princess Kat, a 38 mtrs luxury cruising yacht usually seen sailing in Greek and Turkish waters, had reached the time for her five-year service. Built five years ago in Italy and finished to an extremely high standard of cruising excellence and manned by seven crew members, she was looking for a yacht-support centre on dry land to conduct a major refit. The ten charter guests she can accommodate are paying $200,000 per week to stay on board; so the facilities on board have to be stunning, fabulous, awesome, exemplary – and other descriptors used when talking about the ultimate opulence enjoyed by the super-rich. The super-rich owner of the Princess Kat – a captain of industry also owning a string of hotels and retail outlets – is also obsessively demanding of the same kind of quality in his ship’s fittings and maintenance for himself and his family. He expects perfection – if not excellence – at every turn.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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